Refund policy

Return Policy

Here at Shop Lavish, we know that sometimes it can be tough ordering online as a woman. We try our hardest to make your shopping experience the best possible.  With that said, we understand that returning items that don’t work for you as well as you’d hoped will happen, so we want to make sure our return policy is as easy to follow as possible.

When returning an item, please take note of the following, as we remain firm on our return policy with all our customers.

*Shipping charges are non-refundable on all orders. Some exceptions do apply and are refunded at our discretion.

*All items in the “clearance or sale” sections, anything discounted, scarves, belts, socks, hair accessories, jewelry, under garments or seasonal items are final sale and cannot be returned.

*Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you cannot use the shoe box as the main shipping container.  Please place the shoe box in a separate box or bag.

*Incorrect or missing items: If you receive your order and there is an item missing or you received the incorrect item, you must inform us within 3 days of receiving your order.

*Shipping will not be refunded on any returned item and is the responsibility of the customer when shipping the item back. (use a tracking number for your safety)

*Store credit will be given for the purchase price of all eligible returned merchandise.

*We do not offer refunds. No exceptions.

*Store credit may be used to purchase the same item in a different size or a completely different item. Store credit does not expire.

*Returns must be postmarked within 14 days of the date you receive the shipment. No exceptions. Any returns postmarked after the 14 days will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.

*We do not need to be notified of any returns prior to you sending them to us.

*Returns must be received in original, unused condition with tags attached and a copy of the original invoice.

*if any item has stains, smells of cigarette smoke, perfume, deodorant, has animal hair or any appearance of being worn, it will not be accepted and you will be responsible for the reshipping fee.

*Any items rejected for a return will require a reshipping fee. If we do not receive that reshipping fee in 7 days we will donate all items to local charities.

 

Send returns to:

Shop Lavish Returns

901 N. Vista Ridge Blvd Ste 100

Cedar Park, TX 78613